FAQ
Markets and Location
Do you support other markets outside of construction?
It depends. Our solution is designed for the construction industry so we may not be the best solution to fit your needs and requirements. Our Equipment Management System on One Platform is designed for the construction industry and caters to their unique needs. In the future, we will be rolling out to additional markets.
Where do you offer services?
Asset Tracking
Can I track equipment and tools in bad weather?
Absolutely. Our durable family of trackers can withstand harsh conditions. See our solutions page for additional specifications and details on our asset trackers.
What type of assets can I track in an equipment management system?
You can track and manage all types of equipment, vehicles, parts and attachments, tools, materials and even consumable inventory using different types of trackers that all work with our platform. Check out our Equipment Management Solutions by asset type to learn more.
Can I track assets that don’t have power in an equipment management system?
Yes. You can track both powered and non-powered equipment, tools and materials on Tenna’s equipment management platform. GPS trackers and Bluetooth Low Energy or BLE asset trackers are great solutions to autonomously track non-powered assets and parts/attachments. QR tags are a great solution for smaller assets or inventory.
How many assets can I track on an equipment management system?
Do plug-in devices drain my asset’s battery?
No! The TennaMINI Plug-In Solar uses solar energy to recharge and can also recharge from the asset’s engine when ignition is on. When ignition is off, the tracker does not draw any power from the asset’s battery.
What kind of data can I get from my asset?
With our MINI family of trackers, you can get location, geofence, alerts for motion on even non-powered assets. With our TennaCANbus tracker, you can also receive data on idling, fuel consumption, engine information, battery level, fault codes, environmental data, external PTO, and tracker analytics.
Equipment Utilization Data
What equipment utilization information is available in an equipment management system?
You can view equipment utilization at the individual asset level, across your active sites and across your equipment fleet company wide.
For individual asset-level detail, you can see how many hours and corresponding percentages the asset has been used over daily, weekly, monthly, quarterly, year-to-date and life-to-date durations.
At the project level, you can see the utilization of all the assets currently working on a given jobsite, including the hours and corresponding percentages these assets have worked on this project to date and during the previous shift, current week, month, quarter and year.
How is equipment utilization information captured?
How often is utilization updated?
Can Tenna access OEM CAN bus data?
Yes, Tenna’s trackers can access CAN bus data points that have been made publicly available from OEMs. Public CAN bus data points that are available to tap into include odometer readings, speed, Diagnostic Trouble Codes (DTCs), temperature, fuel, oil, coolant and other standard vehicle data such as Mass Airflow. Other proprietary data from OEMs (i.e., data that has not been made public) cannot be accessed by any third-party equipment tracking provider; this has caused confusion within the market, as third-party tracking providers have claimed to be able to access all OEM CAN bus data. Tenna aims to be a source of truth to educate the market on the data that is truly available to integrate and receive from the leading OEMs.
Equipment Management Reports
What kind of reports can I run in an equipment management system?
You can export data and run a variety of reports on your assets, sites, users and trackers. Tenna offers multiple reports within the Performance, Financial information, Fuel, Asset Utilization and Assignment, Location, Reserved/Requested Assets, Safety & Compliance, Sites and Geofences, Maintenance, Settings and Tracker categories.
Can I create my own reports?
System Users
Can I invite users?
Can I re-invite a user?
Is there a limit on users?
Does Tenna Support Single Sign On (SSO)?
Implementation, Onboarding & Customer Success
Do you provide implementation services?
How long will implementation take?
What does Customer Success do?
Customer Success is made up of a knowledgeable team of customer success managers dedicated to providing account support, answer questions and ensure that your end users have the knowledge they need to use their equipment management system most optimally.
Our team is there to help you be successful. We know that our success is dependent on your own. They are there to onboard and implement your Tenna System, provide trainings, answer questions, troubleshoot and more. We walk the talk.
How do I contact my Customer Success representative?
You can reach your customer success manager by phone, text or email. The Tenna customer success team can also be contacted via the Chat features within the Help section of the software.
Does Tenna provide language around notifying employees of the use of vehicle tracking devices in accordance with state regulation(s)?
Equipment Management System Safety & Compliance Functionality
What is IFTA?
International Fuel Tax Agreement (IFTA) is a government regulation that drivers and fleet managers in 48 states and 10 Canadian provinces must comply with when operating their trucks and vehicles in multiple jurisdictions outside of their base state for federal tax reporting. IFTA is calculated based on miles and fuel costs in different states or provinces that drivers of IFTA “qualified motor vehicles” have entered.
Tenna helps you to leverage your telematics data to aid in tracking your IFTA miles for IFTA compliance.
