About

Responsibilities

• Effectively manages customer installation scheduling, proactively avoiding last-minute changes to ensure smooth operations. 
• Maximizes Field Service Specialists' productivity by optimizing installation schedules and coordinating based on customer locations and commitments.
• Ensures trackers are installed on schedule and correctly, per Tenna Procedures and Quality Standards.
• Ensures all installation plans are finalized before team deployments 
• Writes detailed work orders to ensure the Field Service Team has the necessary information for effective and efficient installations.
• Holds internal and external stakeholders accountable to deadlines and ensures all stakeholders adhere to policies.
• Exhibits strong organizational and project management skills, ensuring installations and projects meet deadlines.
• Provides guidance and support to the Field Service Team to ensure their success.
• Assists the field team with change orders and facilitates the necessary workflows.
• Trains newly hired team members as needed.
• Provides ongoing training and support to the Team.
• Identifies and implements process improvements.
• Leads the Tenna Mechanic Certification Program, ensuring proper coordination and execution.
• Collaborates effectively with Sales, Distribution Center, and FSS Team.
• Ensures Flex Time is planned efficiently and follows the Flex Time Policy.
• Ensures projects are completed on time and within budget.
• Maintains clear, open, and prompt communication with customers, team members, and stakeholders.
• Follow up with customers and ensure they remain on track and meet deadlines.
• Keeps accurate records and documentation.
• Prioritizes safety protocols and addresses any unsafe conditions.

Job Requirements

• 5+ years’ experience working in a dispatching, planning, or logistics-related role.
• A high school diploma/GED or equivalent work experience is required. 
• Strong experience with Microsoft Excel, Word, and Project is required.
• Experience working within construction technology or the construction industry is an absolute plus.
• Ability to work within construction site environments, high/low temperatures, and outdoor elements on occasion.
• Strong attention to detail; vital planning and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong interpersonal skills, can hold others accountable while maintaining strong working relationships.
• Diligence and organization in managing information. 
• A self-motivated and adaptable person with a strong service orientation and “do what it takes” attitude.
• Comfortable working at a desk for extended periods and performing physical tasks at construction sites.
• Ability to travel when requested and perform tasks in varied environments, including airports, train stations, and construction sites.

Benefits, Perks, & Additional Information:

• Full-time opportunity.
• Location: Remote – nationwide.
• Travel is required, up to 15%. A valid Driver’s license is required for the role.
• Opportunities for growth and personal development within a highly dynamic team.
• Robust, low-cost benefit packages offered.
• Benefit coverage begins on the first date of employment.
• Paid Time Off and Volunteer Time Off offered.
• Dependent Care offered.
• 401k match.
• Employee referral bonuses.