Privacy Policy

By using the website found at www.tenna.com (the “Site”) or any of the software and mobile applications offered by Tenna, LLC (“Tenna”, “we”, “our”, or “us”) (the Site and/or such applications, collectively, the “Service”), you, the user, acknowledge that you accept the practices and policies described in this Privacy Policy. This Privacy Policy covers Tenna’s treatment of personally identifiable information (“Personal Information”) that we gather when you access/use the Service and/or that you submit to the Service.

IF YOU ARE ACTING ON BEHALF OF AN ORGANIZATION OR ENTITY AS A USER AND NOT IN YOUR INDIVIDUAL CAPACITY, YOU REPRESENT AND WARRANT THAT YOU ARE AUTHORIZED TO ACCEPT THIS PRIVACY POLICY ON BEHALF OF THAT ORGANIZATION OR ENTITY, TO ACCESS AND USE THE SERVICE, AND TO SUBMIT DATA TO THE SERVICE.

PERSONAL INFORMATION COLLECTION

In order to be able to provide the Service, Tenna will collect and use the following kinds of information:

information about your use of our products and/or services, including the geolocation of your use;
information that you provide for the purpose of registering your account with Tenna;
information that you provide for the purpose of subscribing to the Service or purchasing products (including name, address, and e-mail address) offered by or through Tenna;
information about your equipment and your other assets with which the products and Service are used; and
any other information that you provide from time to time to Tenna.

Some, but not all, of this information constitutes Personal Information.

USING PERSONAL INFORMATION

General. Tenna may use Personal Information to:

administer the Service;
personalize the Site for you;
enable your access to and use of the Service;
supply to you the products or services that you purchase;
provide you with notices related to your use of the oroducts or services;
help personalize the Service experience for you (such as remembering your information so you will not have to enter it each time you use the Service);
improve our products and services;
provide relevant advertisements from third parties that appear on the Site;
send to you statements and invoices;
collect payments from you; and
send you marketing and promotional communications.

Tenna logs your current Internet address (this is usually a temporary address assigned by your Internet service provider when you log in), the type of operating system you are using, and the type of browser software used. In addition, Tenna may keep track of what portions of this Site you are visiting. Tenna aggregates this information to help Tenna improve or create a better experience for users of the Site. For example: Tenna may upgrade those parts of the Site that are heavily visited.

The Site automatically records website usage information that we analyze statistically to track operational problems, to prevent fraud and to improve the effectiveness, security and integrity of the site. We do not use this information to track or record information about individuals. We will disclose this information to third parties only in aggregate form or as may be required by law. For each page that you visit, we collect and store the following technical information in what is called a web server log file:

Date and time of access;
URL address of the Tenna webpage visited;
Internet domain and IP address from which our Site was accessed;
Type of browser and operating system used to access our Site (if provided by the browser);
URL address of the referring page (if provided by the browser);
Completion or success status of the request for a web page or other on-line item; and
File size of the webpage visited.

For the purpose of enabling better website design and a better user experience, we employ Google Analytics (a web service by Google, Inc.) to track Site traffic and provide aggregate reports of how the public interacts with the Site. Session cookies are employed by Google Analytics in the form of client-side JavaScript code. In utilizing this analytics service, Tenna maintains its existing standards in regards to the sharing and disclosure of information, security and privacy safeguards for the data, and the data retention policy, each described below. Google Analytics analyzes website usage information automatically upon visits to the Tenna Site. Users who do not wish to have their visit information collected by Google Analytics may opt-out by downloading a browser extension or by disabling cookies in their browser settings. Opting-out of web measurements will still permit users to access the full Tenna Site, with all included information and functionality. Tenna may collect and aggregate data about your usage of the Site, and Tenna shall be the sole owner of such information. As between us, however, the individual data subject is the owner of any Personal Information about him, her or them.

SHARING PERSONAL INFORMATION

We may employ other companies and people to perform tasks on our behalf. For example, we may decide to use a third party payment processing company to process payments you make through the Service. In addition, parts of the Service may be hosted by a third party on our behalf. Your Personal Information may be accessed by such providers, in the event that we need to share your Personal Information with them to provide our Service or customer support to you. Unless we tell you differently, Tenna’s service providers do not have any right to use Personal Information we share with them beyond what is necessary to assist us. With respect to optional additional services offered by third party service providers, those services are governed by the service provider’s own privacy policy, which we encourage you to view.

We may also share your Personal Information with our affiliates. We do not otherwise sell, trade, rent, or otherwise share for marketing or other purposes the Personal Information that we collect with any third parties,

If we go through a business transition such as a merger, acquisition, reorganization, or the sale of all or a portion of our assets, your Personal Information may be disclosed and transferred to our successor. You acknowledge that such disclosures and transfers may occur and are permitted by this Privacy Policy. The acquirer of any Personal Information through such a business transition will be subject to this Privacy Policy until revised by the acquirer pursuant to this Privacy Policy.

We reserve the right to disclose your Personal Information if we believe that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on us; or (b) to protect and defend our rights or property, you, or third parties. You consent to us sharing your Personal Information under these circumstances.

The Site uses cookies. By using the Service and agreeing to this policy, you consent to Tenna’s use of cookies in accordance with the terms of this policy. Cookies are files sent by web servers to web browsers, and stored by the web browsers. The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers. There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date. Tenna uses session cookies to store your session and store your location to show asset distances from the user.

WHERE IS PERSONAL INFORMATION STORED?

While your Personal Information is in our possession, it will be stored at hosting facilities located in the USA. These facilities are either operated by Tenna or our third-party providers. By using the Service, you are consenting to have your personal information stored, transferred and processed in the USA.

SECURING YOUR PERSONAL INFORMATION

Tenna takes certain precautions to protect your Personal Information and to limit the risk that it will be accessed without authorization, including use of certain industry standard technologies and practices. That said, we cannot guarantee the security of such information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information at any time. No security system is perfect – so your use of the Service is at your own risk. Passwords on this Site will be protected by encryption technology.

Tenna uses no encryption (data scrambling) on certain portions of the Site, but uses encryption on portions where you are transmitting password information. When you are on any web site that asks you for confidential information, you should check to see if the information being transmitted is encrypted in order to increase the security of your information. Keep in mind that there is no such thing as perfect security.

CHANGES TO THIS PRIVACY POLICY

Tenna may update this privacy policy by posting a new version on this Site. You should check this page occasionally to ensure you are familiar with any changes. If you disagree with any changes to this Privacy Policy, you will need to stop using the Service and deactivate your account(s). Any changes will be effective only after the effective date of the change and will not affect any dispute arising prior to the effective date of the change. Your continued use of the Service following the posting of any changes to this Privacy Policy constitutes acceptance of those changes.

OUR POLICY TOWARDS CHILDREN

The Service is not directed to individuals under the age of 13 years. We do not knowingly collect Personal Information from children under 13. If we become aware that a child under 13 has provided us with Personal Information, we will take steps to delete such information. If you become aware that a child under 13 has provided us with Personal Information, please contact our Support Services.

TRACKING

Tenna will not respond to Web browser “do not track” signals. If you would like additional information about online tracking and various opt-out mechanisms, please see http://donottrack.us/ Because we link to social media sites, and from time to time may include third-party advertisements, other parties may collect your Personal Information about your online activities over time and across different web sites when you visit this Site. In addition, we use Google AdWords, so we are advertising the Site online through a form of tracking called remarketing, where third-party vendors, including Google, show our ads on various sites across the Internet, and use cookies to serve you ads based on your past visits to this Site. You can opt out of Google’s use of cookies by visiting Google’s Ads Settings www.google.com/settings/ads/plugin. Alternatively, you may be able to opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page. www.networkadvertising.org/choices/ Please note that not all tracking will stop even if you delete cookies.

CONDITIONS OF USE

If you decide to access or use the Service, such access and use and any possible dispute over privacy is subject to this Privacy Policy and our Terms of Service.

OTHER WEBSITES

This Site may contain links to other websites. The privacy and security practices of websites linked to or from the Service are not covered by this Privacy Policy, and Tenna is not responsible for the privacy or security practices or the content of such websites. Additional Rights: Applicable laws may give you additional rights that are not described in this online privacy policy. If you reside in the United States or Mexico and you do not wish to receive marketing and promotional communications, please select this box and we will eliminate you from our distribution list.

QUESTIONS OR CONCERNS

If you wish to access, rectify, cancel or object to the processing of your Personal Information or limit the use Tenna gives to your Personal Information or in general, if you have any questions or concerns regarding privacy, please send us a detailed email to [email protected] at Tenna.com. We will carefully review your request and work to resolve your concerns.